Refund policy

Exchange & Replacement Policy

At Velora Home Textile, every product is carefully inspected and elegantly packed before dispatch. Your satisfaction and trust mean everything to us — please read our policy below so your experience stays smooth.

Check Your Parcel on Delivery

We encourage you to open and check your parcel at the time of delivery. If anything looks damaged or incorrect, you can refuse the parcel on the spot — you pay nothing.

Replacement Policy

We offer a free replacement if:

  • The product arrived damaged or defective, or
  • You received the wrong item (different product, size, or colour than ordered)

How to claim:

  1. Contact us on WhatsApp within 24 hours of delivery
  2. Share clear photos (or a short unboxing video) of the product and packaging
  3. Once verified, we will dispatch your replacement — courier charges are on us

Please note: replacement claims made after 24 hours of delivery cannot be accepted, as we are unable to verify the condition of the product after this period.

What We Cannot Accept

  • Change-of-mind returns or exchanges (please review size, colour, and details carefully before ordering — our team on WhatsApp is always happy to guide you)
  • Products that have been used or washed
  • Claims without photos/video proof of the issue

Order Cancellation

You may cancel your order free of charge any time before dispatch. Simply message us on WhatsApp with your order number.

Delivery

  • Orders are dispatched within 1–2 working days
  • Delivery across Pakistan typically takes 2–5 working days
  • Cash on Delivery (COD) available nationwide

Need Help?

Our team is just a message away on WhatsApp — for size guidance, product questions, or any concern about your order. We are here to help before and after your purchase.

Velora Home Textile — Where Comfort Meets Elegance